Work history
President
tags:
project management; leadership
• business planning
• event planning
How would you describe your time at The Dixon Group?
1) Established company and created client relationships in the automotive industry, not-profit and government sector(s).
2) Increase sales, year over year, to $150K net profit.
3) Provide visionary leadership and strategic direction for continued growth and opportunity in the event management and consultancy arena.
4) Planned and executed numerous meetings, conferences and high profile events.... 
Manager, Project/Process
tags:
management
• project management; leadership
• business planning
How would you describe your time at FedEx Services?
1) Implemented changes to testing processes including improvements to speed, externalization of test execution, and re-negotiation of vendor contracts achieving a savings of $650K.
2) Led and implemented changes in business processes to ensure non-conflicting and effective processes to comply with SOX government regulations.
3) Served as Program Management liaison between Product Development and business units, including Sales, Marketing, Customer Support, and Quality Systems departments....
Manager, Business Planning
tags:
project management; leadership
• event planning
• business planning
How would you describe your time at FedEx Services?
1) Provided all aspects of strategic planning and program management to the Senior Vice-President and staff of four Vice-Presidents, including fiscal budget planning, IT strategy development, and reporting results.
2) Implemented budget controls for a $450 million dollar budget, determined employee bandwidth and mobility for maximum development synergies, and ensured communication of vision/strategy via presentations to executive management.
3) Led transformation team as part of a corporate project to upgrade/integrate IT infrastructure.
4) Developed Internet based corporate IT Scorecard which pulled data from multiple business unit databases.
5) Project managed a workstream of the migration effort for project Accelerator, a corporate project designed to enhance automated shipping products, reduce the number of platforms, and improve cycle time, resulting in over $70 million in savings to the corporate bottom line....
Regional Manager, Customer Integrated Technologies
tags:
management
• support & management
• project management; leadership
How would you describe your time at FedEx Services?
1) Managed and provided leadership, support, and coaching for a staff of professional Consultants responsible for network consultation, application development, configuration and integration of FedEx automated shipping devices and E-commerce solutions.
2) Developed and implemented feedback process between field consultants and software developers to improve software usability and customer satisfaction.
3) Consulted and presented technical solutions to high volume customers in the Southern U.S.
4) Responsible for program management of high volume, customized software integration for Government customers requiring leadership across business units, including Sales, Invoicing, Customer Service, and Development....
Facilitator, Customer Integrated Technologies
tags:
project management; leadership
How would you describe your time at fedex express?
1) Project management for Customer Automation Consulting Services - Technical Training
2) Developed and designed instructional materials for online and classroom training.
3) Conducted classroom training for new hires and upgrade/new product modules.
Customer Integration Consultant
How would you describe your time at fedex express?
1) Provided customer training, network consultation, application development, configuration and integration of FedEx automated shipping devices and E-commerce solutions.
2) Delivered daily support to FedEx Sales Representatives in the acquisition of new customers and accounts
3) Provided customer feedback to Marketing and developers to improve software usability and customer experience...
Operations Support Coordinator
tags:
support & management
How would you describe your time at fedex express?
1) Monitored / maintained service levels in an automated call center environment
2) Collected statistical data for work shift scheduling and call center planning & analysis
3) Utilized excellent communication skills to provided accurate information and assistance to customers in an automated call center environment....
